Friday, March 10, 2006

Fuck Proton! Rubbish service and rubbish product.

Proton once again manages to disappoint. From the moment I got hold of the keys to my Gen2, there was nothing short of trouble and stress. All hopes of the problems ending are always dashed one way or another, something always springs up at the wrong time. In the first week of owning my Gen2 I already had a list of complaints. It’s like buying a toy car and going back to the manufacturer to fix it. Steering wheel squeaking when I make a turn, hard to open doors, malfunctioning auto lock (still persists). The sad thing is there is no other car except our national manufacturer that fits into budget for size, engine capacity and price. After about 20 years there is still want for improvement, seems like quality is only for the higher end products, Perdana and Waja, why can’t other models have better engineering or quality control? It really makes me think that Proton does not have ANY quality control for Gen2 at all, either that or I’m just so unlucky I have to send my car back to Proton service center to be rectified about 3 times in the first month.
After about 5 months of having my car I thought the problems were going to end, I’ve been referred to Gen2 experts by my friend and my sales person, they have been a help. But just recently something happened to my Gen2 to really piss me off. It goes like this,
Many Gen2 owners get the smell of outside air leaking into the cabin, so to rectify this I had the car sent back to the Proton factory. What they would do was to seal the intake point that allows outside air to come in, easier said than done, right? I sent my car to the Mutiara Damansara Proton service center on the 30th of November 2005, we checked everything before I left my car for them, the service advisor also showed me what they would be doing (seal the intake point). So after a satisfactory explanation, I left the keys wit him, I was to collect my car in 2 days. On the 2nd of December 2005, I called the service center at about 3.30pm to enquire about the status of my car, I was informed my car would be ready in a few hours, and they would call me again when its ready for collection, no problem I would say, everything sounds fine. I called again at about 6pm after getting a wee bit impatient, I was informed my car had arrived, only thing is they wanted to wash it for me, sounds good washing the car for me, I’ve sent my car back so many times and its only been washed about 2 times, guess it was to sooth my nerves from being made to send the car back so often. I went to collect it, arrived about 7pm, slightly dark. The service advisor showed me my car, informed me on what had been done and also told me I can’t get outside air into the cabin anymore, not a problem then. After a moment he looked a little bit guilty, and informed me there was a chip on my windscreen, right in front of the drivers view. The chip is my reason of contempt, the advisor proceeded to tell me there was a chip on the day I delivered my car, I refused to accept his explanation as I knew my car well.

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there is it, craaaack

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top view
On the day I sent my car in, I had check my windscreen if it needed cleaning (was pumping gas), not standing at the drivers side and looking at my windscreen I did not at all notice anything unusual. I told the service advisor if the car was damaged in the possession of Proton, then Proton must do something to rectify it, the way it was said to me sounded more like: Proton damaged my car, but the owner has to grin and bear with it.
No way, no bloody way. I told the service advisor I was not taking this rubbish explanation from him. I would get it done one way or another. I took the car, regrettably I did not ask for the release bill, something I had to sign to admit the car was in good condition after receiving it. I was so angered by this many sensible things escaped my mind.
The chip could have been caused by a rock, or not. It is right in front of the driver, at my eye level. I would have noticed it when I checked if my windscreen was clean, or when I was driving. If the chip was obtained when I was driving I would know, what rock hitting my windscreen right in front of my face can be ignored? I don’t like the fact that the service advisor is pushing the blame to me. I have called up the Proton I-care line to complain about this, Ms Leena said she would get back to me in 2-3 days, and I got the call 2 weeks later. Talk about caring , just change it to Proton I-don’t-care. She informed me of their investigations, and said some form was typed just before sending my car back to the Proton factory for altering, and in the form dated 30th November, it was stated my car had a chipped wind screen before they sent it over. In 2 weeks, there is sufficient time to type a crap report, dates on documents can be altered, stories can be fabricated.

Well just recently, about 7 months after getting this car, the front passenger window broke down. SEVEN damn months only?? From July 2005 til the 3rd of March, that’s about the lifetime of my window motor. So I sent it back, got it fixed, mighty pissed I was that day for this to happen. I asked was it normal for a Gen2 window motor to break down so soon, answer was yes. After I received my car from the service personnel I checked the car to ensure everything was alright. Intuition sort of paid of, if you could count it that way, because I found a scratch from the middle of the front passenger door to the middle of the back door. It doesn’t end there, there were scratches on the wheel arch too. When I sent it in it was perfectly fine. To cut a long story short, I got the service advisor who attended to me to verify or tell me what happened. He told me before fixing the window there was nary a scratch on my car. I got it settled then, some time when I am free I’ll send my car back to them, again (groans), so they can repaint it.
The scratches...
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I mean, just what kind of service is this where a customer can have their car returned to them in such a condition. Is it me and my bad luck? Does my number carry bad Feng Shui or something? Or does it have something to do with me being born in the year of the Dog and now it’s the year of the Dog?

If anyone had bothered to read this long (I think it is) entry…feel free to submit any experience of yours or your friends.
The way I see it, Proton won’t be improving on anything soon, quality wise and customer care.

9 comments:

K_Takuya said...

Dont send to rpoton for repairs except for the warranty. I suggest places like Falken or etc. more professional...

Kristopher said...

learn my lesson already... :)

Ecstacy Elmo said...

wah, krist also learn lesson?
anyway, my car still under warranty so anything also i have to send it back to proton, if send to other people to fix it then warranty void.i put ICE in also can void, or send to other mechanic for service...

bleahs said...

don't proton check your car first and see if there are any defects to it like scratchs, dents, etc on your car, fill it into a form, then make you sign it to confirm that your car has this defects, thats prove that they didn't cause those abnormalities, and you can use that to check/compare if there's anything 'extra' that happened to your car during servicing.

if got that sort of form, they keep a copy, you keep a copy, if anything extra happens then you file/form to file a complaint la..

may i ask which sc u sent your car to?

gtishadowfax said...

next time bring a digital camera. take pictures of your car, front , back, sides - in front of the service advisor.

ask for a written conformation that you left your car in whatever condition there is, at that time. u keep a copy, he keeps a copy.

anyway, i never send my car to proton's service centre. slow service and the main thing is, dont trust them mechanics are qualified.

fuck the warranty laa..!!i'd rather send it to my regular workshop.can see what the do. can discuss. and their answers are always acceptable.

Andrew said...

sorry to hear about ur car. i've always told ppl not to buy a Proton, well, ur case would be of a great example for them. how's ur course of remedy now? any news?

Bruce said...

My gen2 has been absolutely superb for the last 8 months now.

FC is decent, and not much faults. i love every bit of my car. maybe i am lucky to get a good car.

my suggestion is, dont send it to proton centers. i always do mine at their wakil service, and i never had any problem at all.

------------- said...

after 20 years, then can't even make a decent car. i can't afford other car so i choose perodua instead, so far no problem. just normal servicing.

Stupe said...

ouch...

i feel for you..i feel for you.

the stone chip might be because the PE at Mutiara has many lorries running about and the PE took ur car for a spin and ended up with those.